EMPTYJET Approved
Shangri-La Surabaya
Surabaya · Indonesia
92.3EMPTYJETEMPTYJET Consensus score out of 100$from ~$64 / night
- City
- city breaks
- business
No verified photo yet
EMPTYJET ApprovedEMPTYJET rank #6040
Grand Mercure Surabaya City
Third band: properties that pass the EMPTYJET luxury gate but with fewer or narrower references. Still a deliberate selection, not a directory.
106 guest reviews analysed
Surabaya, Indonesia
EMPTYJET Consensus
89.0 / 100
Our own composite of guest reviews across Google, Tripadvisor, Booking, Agoda and every major platform — the praise and the complaints.
Analysed from 106 guest reviews across Tripadvisor.
Best for
- families
- city breaks
- business
- long stays
About Grand Mercure Surabaya City
Grand Mercure Surabaya City in Surabaya, Indonesia is an EMPTYJET property. The hotel offers a rooftop swimming pool, a 24-hour fitness centre and 24-hour room service. Dining options include Deli Boutique Restaurant and McG's by McGettigan's bar. Family-friendly facilities include family rooms and a dedicated Kids' Club. The property is wheelchair accessible and is approximately 9 km from SUB (Juanda International Airport).
Why it stands out
Listed as EMPTYJET for its family-focused facilities, dedicated Kids' Club, rooftop swimming pool and 24-hour fitness centre. The hotel’s dining outlets and proximity to SUB (Juanda International Airport), 9 km away, support its appeal for family and city stayovers.
Key facts
- Check-in / out
- 14:00 / 12:00
- Pets
- not_allowed
- Children
- family-friendly facilities including a dedicated Kids' Club
- Type
- City
Amenities
Verified 20 Aug 2026Accessibility
- Wheelchair accessible — evidence: Wheelchair accessible
Activities
- Swimming pool — Rooftop swimming pool with city views
Dining
- Bar — McG's by McGettigan's Your new neighbourhood pub in Al Barsha, serving hearty pub grub
- 24-hour room service — evidence: Room service
Family
- Kids club — evidence: family-friendly facilities including a dedicated Kids' Club
- Family rooms — evidence: family-friendly facilities including a dedicated Kids' Club
Wellness
- Fitness centre — evidence: 24-hour fitness centre for flexible workouts
Dining
Verified 20 Aug 2026Services
Verified 20 Aug 2026Location
-7.3143, 112.7349 · approximatePosition is approximate (area); exact coordinates are pending verification.
Nearest airports
Straight-line distance from the hotel; transfer times are rough estimates.
| Code | Airport | Distance | Transfer | Fly |
|---|---|---|---|---|
| SUBprimary | Juanda International AirportSurabaya · Large | 9 km | ≈ 22 min | Fly here |
| MLG | Abdul Rachman Saleh AirportMalang · Medium | 68 km | ≈ 99 min | Fly here |
| DHX | Dhoho International AirportKediri · Medium | 99 km | ≈ 139 min | Fly here |
Sources+
- Official brand / collection siteBrand7 fields
- WikidataEncyclopedia5 fields
Collections
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